The Allesley Hotel - Everything you need to know

WARNING: Read this first before you Book anything

Are you planning a Wedding or an Event?

Why does the image on the right show 181 Terrible Reviews for The Allesley Hotel? (TripAdvisor) You may want to read the following information: The Allesley Hotel has a bad reputation for its Customer Service. We've had several people contact us who have attempted to reach out to the staff and owners regarding their paid for events - all with a 'no response'. For more information, Click Here for the Official TripAdvisor Page. - Read more real reviews for yourself.


Wedding Mismanagement

I recently attended a wedding at this venue….as a close family member I was asked to go see the venue in the morning to see the setup…to my surprise when I got there the room was not setup correctly as agreed by the family…..I would have discussed this with someone but no one from the management team was there! You pay thousands and no one is there in the morning to ensure it goes smoothly… When someone did turn up I asked about one of the chandeliers which was not working…I was told it was an electrical problem and if I wanted I was happy to go on the roof and try and fix it! How embarrassing, it is clear the owner takes no responsibility once you have signed and agreed with him! Avoid this hotel they will ruin your special day….

Wedding Disaster

  I recently went here for a family wedding. This is the worst hotel I have ever been to. I have never seen a bride and groom so stressed out on what is supposed to be their special day.. The bride was in tears before the ceremony as the room was not setup the way it was agreed. The management is nonexistent and it is clear they do not care for their guests or customers My room was an absolute shambles I am not sure how this hotel is allowed to run it is a health and safety disaster…..stay away and do not book your wedding here!  

Room Nightmare

Recently visited this hotel for a cousins wedding….I was apprehensive booking this hotel due to the bad reviews but thought it could not be as bad as advertised otherwise why my cousin would book his wedding here! How wrong was I! Firstly when I booked a hotel I did a block booking for numerous family members. I paid a deposit. However I had to cancel a few rooms. When I contacted the hotel they said the manager (Asha) would contact me. This never happened, and I ended up chasing and chasing, until I received some correspondence When we got to the hotel we found some rooms were cancelled some were on the system….I genuinely believe they do not have a booking system in place. Additionally the rate which my cousin agreed for the wedding was honoured. It felt like the hotel staff were picking rates at random!

Poor Management

I recently went to a wedding and booked 3 rooms. When we got there to our surprise our rooms were not on the system…the reception desk is a joke…I have never seen so many incompetent staff….they try hard but it is obvious there is no management or direction…when they managed to put our bookings back on the system they charged me a different rate to the one agreed with the bride and groom. Again this showed the lack of management as the staff had no idea about this rate…. When we got to our room it was revolting …dirty carpet, mould on the walls and worst of all the toilet did not flush…We have a 5 month old baby these are not the conditions which you want your kids to be in…. It is clear this place is all style and no substance. The crystal ball room may look nice for a wedding but the actual hotel is awful. The care for the guests staying at the hotel is not up to scratch…..my advice avoid avoid avoid!

Embarrassing Venue

Stayed here for a wedding, the room was disgusting, mould on the walls, stains on the carpet and a hand print (which looked like blood) on the wall. Tried to complain but some staff can hardly speak English! To be fair to them they do try but it is clear they have a lack of direction from Management. The poor groom spent the night before the wedding trying to resolve room issues for families. Problems from mismanaged bookings to unacceptable conditions. What an embarrassment, if I owned this hotel I would be ashamed.

Terrible Hygiene

What a disaster this place is….I went here for a wedding reception and it is obvious the owners do not care about the poor families who spend thousands in their hotels. Firstly at the actual reception the table cloths had stains on them along with the chairs. Additionally the cutlery and glasses were not clean and had dry food on them… …..but worst of all was the toilets….they look like they have not been cleaned in months. Stay away from the hotel, do not book your wedding here! It is a health and safety nightmare.

Wedding Debacle

Our family had a wedding function at this venue. It was an absolute disaster. It ruined what was supposed to be the happiest day of the young couples lives. Instead they had to deal with the venue not being setup correctly, hygiene problems throughout the hotel, and general chaos. It is obvious it stems from poor (or lack of) management and no care regarding customer services. If you visit the website the owners quote the following: “As Directors, we and our Management with their teams care passionately about the business; providing hotel facilities and services through continued investment and delivering tailor made yet flexible, value for money services in all areas.” This clearly is not the case….I urge you not to book this hotel…do not let them ruin your special day….

Terrible Hygiene

What a disaster this place is….I went here for a wedding reception and it is obvious the owners do not care about the poor families who spend thousands in their hotels. Firstly at the actual reception the table cloths had stains on them along with the chairs. Additionally the cutlery and glasses were not clean and had dry food on them… …..but worst of all was the toilets….they look like they have not been cleaned in months. Stay away from the hotel, do not book your wedding here! It is a health and safety nightmare.

Bad Owner

The owner is a show man. He will talk the talk, show you exquisite pictures of weddings, meet with you in the well decorated foyer of the hotel. Unfortunately this is about the only area that lives up to its 3/4* rating. The hotel itself is a mess, there is a strong smell of cigarette smoke throughout the halls and rooms. The cleanliness is not acceptable but the most upsetting thing is the lack of care from the manager himself. The owner was extremely good until he has your money. After which he becomes impossible to get hold of, doesn't stick to anything agreed and has no issue with letting your special day be a complete disaster. The owner was meant to be our wedding planner but on the day did not show up and would not answer his phone. The room was not set up correctly, not even enough seating for our guests. The mandap (altar) was the wrong one, lighting that we paid for was non existence. There were a number of extra's that we had paid for and that were nowhere to be seen on our wedding day. I honestly do not know how this man sleeps at night or is continues to allowed to run this hotel. Do not stay here and definitely do not consider using this venue for any event.

UNSAFE for Children

My husband and I booked a family room at this hotel as we were attending a wedding. I have a 9 month baby and a 5 year old son.   When we arrived it took the staff over 30 minutes to check us in. There appears to be no real booking system in place. Staff who could speak limited English ended up finding a note of our booking on a piece of paper. During this time my baby was crying with hunger and my son was understandably bored senseless. When we finally got the keys, we were given a room that looked like something out of a horror film. Broken draws, handles that didn't work, doors that didn't lock properly, the window was open permanently!! You could not close it as that was also broken. If this was my 5 year olds nursery OFSTED would have shut it down without a second thought so why is this hotel allowed to let children stay in these conditions?! The toilet in our room had the remains of the last guest. It made me want to vomit. And guess what? This was also broken!! You couldn't even flush the toilet. We complained and were told the maintenance man was on his way. He never showed up! This was a health hazard to my baby and so we had no choice but to leave and pay for another hotel close by. We were never offered a refund or a room change. Staff and management have no consideration. It was quite frankly inhumane. DO NOT STAY HERE!!!